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FAQ

To order

When will I receive the invoice for my order?

As soon as your order has been completed, you will receive your invoice with your confirmation email.

Can I add an item to my completed order?

Email us your order number and the product you want to add. If your order has not yet been shipped, we can discuss the options with you.

From which countries can an order be placed?

From which countries can an order be placed?

Amelie top - Coral Red
Where can I view different models, fabrics and colors?

Under each item you will find information about fabrics, colors and the sizes of the displayed models. You can also always look at our Social Media channels, where more photos are shown, including fabrics and different models.

How do I find the right <tc>Size</tc>?

There is a size chart under each item, where you can see per category what the correct sizes are for you.

Can I send an item as a gift?

You can send an item as a gift. Our items are always packed with a lot of love and attention and always look like a gift. Whether it is for yourself or for someone else. The invoice will be sent to the specified email address, so the person receiving the gift will not know what the price is.

Blazer Lauren - Multi Blue
How do I know if an item is in stock?

We try to keep stock as accurately as possible, so that items that can be ordered on the website are also in stock. It may happen that the sale of an item is faster than the system can process, in which case you will receive an email about this.

A <tc>Size</tc> is out of stock, what should I do?

We will not repurchase items, this means that if the item is no longer in stock it will not be returned.

Does LynnSophie offer repair service?

No, in case of damage that was not caused by the customer himself, a new item will be sent. It is important that proof of this is sent so that our team can judge this.

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Pay

What payment options are there?

You can pay with IDEAL, Bancontact and Credit Card (Maestro, Mastercard and Visa)

Shipping and delivery

What is the expected delivery time of my order?

The item will be shipped from the Netherlands within 3 working days, after which it depends on the delivery service. This may differ per country. You can always stay informed about your purchase via a track & trace code.

How will my order be delivered?

Our items are always shipped in a sustainable manner, but also with a luxurious appearance. The clothing is protected by a sustainably manufactured tissue paper.

Can I have my package delivered to a different delivery address?

It is possible to have an order delivered to a different address. If you want to order it for someone else, for example. The information you enter when purchasing your order will be used when sending.

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I made a mistake in the delivery address, what now?

Send an email with your order number and the correct address details to our customer service as soon as possible.

I have received an email that my order has been delayed, what now?

How annoying to hear that your order has been delayed. The best thing you can do is contact the shipping service, they will help you with your order.

My item was delivered damaged, what now?

Contact our customer service within 24 hours and we will resolve this with you. For faster processing, we ask you to add photos of the damage to the email.

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Is it possible to make a change to my order?

Email us your order number and what you want to change about your order. If your order has not yet been shipped, we can discuss the options with you.

Is it possible to return my order?

Yes, you can send a email for this. Read here the terms and conditions of our returns process.

What is the return period?

After receiving your order, you have 14 days to return your order. After these 14 days we have the right to refuse your return.

How long will it take for my return to be processed?

Once we have received and approved your return, your return will be processed within 3 working days.

How long will it take before my money is back in my account?

We aim to refund the amount to your account within 10 working days.

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