FAQ
To order
When will I receive the invoice for my order?
You will receive your invoice along with your confirmation email as soon as your order has been completed.
Can I add an item to my completed order?
Please Email us your order number and the product you wish to add. If your order has not yet been shipped, we can discuss the available options with you.
From which countries can an order be placed?
From which countries can an order be placed?
Where can I view different models, fabrics and colors?
Under each item, you will find information about fabrics, colors, and sizes of the displayed models. You can also visit our social media channels for more photos, including different fabrics and models.
How do I find the right size?
There is a size chart under each item where you can see the correct sizes for you in each category.
Can I send an item as a gift?
You can send an item as a gift. Our items are always packed with a lot of love and attention, and they always look like a gift. Whether it is for yourself or for someone else, the invoice will be sent to the specified email address, so the person receiving the gift will not know the price.
How do I know if an item is in stock?
We strive to maintain accurate stock levels so that items available for order on the website are also in stock. However, it is possible that an item sells out faster than the system can update, in which case you will receive an email notification.
A size is out of stock, what should I do?
We do not restock items, which means that once an item is out of stock, it will not be replenished.
Does LynnSophie offer repair service?
In cases of damage not caused by the customer, a replacement item will be sent. It's important to provide proof of the damage so that our team can assess the situation.
Pay
What payment options are there?
You can pay with IDEAL, Bancontact and Credit Card (Maestro, Mastercard and Visa)
Shipping and delivery
What is the expected delivery time of my order?
The item will be shipped from the Netherlands within 3 working days. Delivery times may vary depending on the courier service and destination country. You will be able to track your purchase using the provided track & trace code.
How will my order be delivered?
Our items are always shipped in a sustainable manner, with a luxurious appearance. The clothing is protected by tissue paper that is sustainably manufactured.
Can I have my package delivered to a different delivery address?
It is possible to have an order delivered to a different address. If you want to order it for someone else, for example. The information you enter when purchasing your order will be used when sending.
I made a mistake in the delivery address, what now?
Send an email with your order number and the correct address details to our customer service as soon as possible.
I have received an email that my order has been delayed, what now?
We apologize for the inconvenience caused by the delay in your order. We recommend contacting the shipping service directly for assistance with your order.
My item was delivered damaged, what now?
Contact our customer service within 24 hours and we will resolve this with you. For faster processing, we ask you to add photos of the damage to the email.
Is it possible to make a change to my order?
Email us your order number and details of what you would like to change. If your order has not yet been shipped, we can discuss the options with you.
What is the return period?
You have 14 days after receiving your order to return it. Returns requested after this period may be refused.
How long will it take for my return to be processed?
Once we receive and approve your return, it will be processed within 3 working days.
How long will it take before my money is back in my account?
We aim to process refunds to your account within 10 working days.
